Returns & Withdrawal

Consumers may withdraw within 1 days of delivery without giving a reason by writing to info@enginxq.com. Goods must be unused, in original packaging. Goods made to the buyer’s specification (printed, custom-sized or custom-moulded packaging) cannot be returned. Defective or damaged goods must be reported promptly with delivery note and photos; statutory remedies apply. Refunds are made within 14 days using the original payment method (bank transfer to the IBAN you provide).